service notes & disclaimers

Our bathroom cleaning service aims to be sparkling clean and hygienic. We take care when cleaning fixtures, surfaces, and fittings. However, results may vary depending on the pre-existing condition and buildup present.

SOAP SCUM & HARD WATER DEPOSITS

Soap scum, mineral deposits, calcium buildup, and hard water marks may require additional time/treatment. Long standing deposits or etching on glass and fixtures may be permanent and cannot always be removed through cleaning alone.

MOULD - GROUT - SILICONE

We clean accessible bathroom surfaces, using appropriate cleaning products/ methods. Established mould, mould staining, discoloured grout and stained or deteriorating silicone may not be fully restored through standard cleaning. Specific treatment, repairs, or replacement may be required.

SHOWER SCREENS -GLASS -FIXTURES

Existing scratches, corrosion, mineral etching, damaged, coatings and permanent discoloration cannot be reversed through cleaning.

Our kitchen cleaning service is designed to leave your kitchen fresh and clean. We take care to clean agreed surfaces and areas using appropriate methods/products. However, results may vary depending on the condition, material and level of buildup present.

GREASE & BUILD UP

Heavy grease, baked on food, ingrained dirt, and long-standing residue may require additional time or specialised treatment. Complete removal cannot be guaranteed, particularly where buildup has accumulated over an extended period.

OVENS - RANGEHOODS - APPLIANCES

Interior oven cleaning, detailed rangehood degreasing, appliance interiors and other intensive tasks are only included if specified in your cleaning service booked. Additional services may incur extra charges, which will be discussed and approved prior to proceeding.

We cannot guarantee the removal of permanent stains, scratches, heat damage, etching, discoloration or deterioration caused by age, previous cleaning methods or normal wear and tear.

Our regular general maintenance cleaning service is designed to help maintain a clean, tidy, comfortable home through consistent upkeep. This service focuses on general cleanliness and maintenance rather than the intensive or restorative cleaning.

Regular cleaning covers the agreed scope outlined in our general maintenance cleans. Areas with heavy buildup, neglected surfaces or excessive dirt may require a deep clean or additional time beyond the standard scope.

Our deep cleaning service is designed to tackle built up grime, dirt, and hard to reach areas, leaving your home fresher and cleaner. As every home is different, results may vary depending on its condition, age, and level of buildup.

BUILT UP DIRT & GRIME

Deep cleaning targets areas that may not be covered during a regular maintenance clean. However, heavily soiled or neglected areas may require additional time, specialised treatment or a separate service.

STAINS - MOULD & DISCOLORATION

We cannot guarantee the complete removal of permanent stains, ingrained dirt, mould, staining, hard water calcium deposits, rust, or discoloration. Some marks may be permanent or require specialist treatment.

GROUT - SILICONE -DELICATE SURFACES

Grout, silicone, natural stone, painted surfaces and any other delicate areas may be affected by age, wear, or previous cleaning products. We use appropriate cleaning methods where possible but cannot guarantee restoration to the original condition.

ADDITIONAL TIME/ CHARGES

If the condition of the property requires significantly more time or work than reasonably expected, we will discuss any additional charges with you and obtain approval before proceeding.

ACCESS & PREPERATION

Please ensure the property is accessible and personal belongings are cleared from the areas to be cleaned, where reasonably possible. Excessive clutter, inaccessible areas or unsafe conditions may limit the service we can provide.

We understand that plans can change. To ensure we can manage our schedule fairly and accommodate all clients, we ask that you provide as much notice as possible when cancelling/rescheduling a booking.

We take great care when cleaning your home and treat all surfaces, fixtures, and belongings with respect.

PRE-EXISTING DAMAGE & WEAR

We are not responsible for damage, deterioration, discoloration or defects that existed prior to the commencement of our service. Including normal wear and tear, loose fixtures, deteriorating grout or silicone, damaged finishes, and weakened materials.

DELICATE SURFACES & MATERIALS

Please inform us of any delicate, damaged or specialised surfaces/areas before your booking. Certain materials may require specific cleaning methods or products, and we reserve the right to avoid cleaning surfaces, where doing so may risk damage.

STAINS & PERMANENT DISCOLORATION

We cannot guarantee the removal of permanent stains, hard water deposits, ingrained grime, mould staining or discolouration caused by age, wear or previous damage.

REPORTING DAMAGE

If you believe damage has occurred during your cleaning service, please contact us as soon as reasonable possible, providing photographs and details, so we can investigate the matter fairly.

We take pride in delivering a high standard of cleaning and want every client to be satisfied with their service.

REPORTING A CONCERN

If you are dissatisfied with any aspect of your cleaning service, please contact us withing 48 hours of the service being completed, providing details of your concerns, where possible, supporting photographs.

OPPORTUNITY TO RECTIFY

We ask that clients allow us the opportunity to inspect and rectify any verified cleaning issues before a refund is considered. Where appropriate, we will arrange a reasonable time to return and address the specific areas of concern with no additional charge.

REFUNDS & RESOLUTIONS

Our first preference is to resolve concerns through notification wherever reasonably possible. Any refund or other remedy will be assessed fairly in accordance with the given circumstances.